Wheelz is an online casino that has been making waves in the industry since its inception. As a relatively new entrant to the market, it has already managed to establish itself as a credible competitor among other well-established brands. In this review, we will delve into the various aspects of the Wheelz casino experience, from registration and account features to bonuses, payments, game categories, software providers, mobile version, security, customer support, user experience, performance, and more.
Brand Overview
Wheelz is operated by Rootz Limited, a Maltese-registered company that has gained significant experience in the online gaming Wheelz industry. The brand’s inception marks its fourth entity under the Rootz umbrella, with other notable brands including Caxino, Wildz, and Hopsino. Wheelz boasts an energetic and playful atmosphere, perfect for players looking for a change of pace from more serious or traditional casinos.
Registration Process
The registration process at Wheelz is relatively straightforward and requires minimal effort from the player. Upon visiting the website, users can quickly create their accounts by providing essential information such as name, email address, date of birth, and password. The site’s user-friendly interface guides players through each step, reducing any potential confusion or frustration.
To verify one’s account, Wheelz employs a common practice among online gaming operators: sending an SMS to the phone number provided during registration with a verification code that must be entered on their website within a specified time frame (usually 10 minutes). This process adds a layer of security and helps prevent unauthorized access to user accounts.
Account Features
Once registered, players can access their Wheelz account features via the dashboard. Users have control over several aspects of their experience, including:
- Deposit/Withdrawal History: Displays a record of all transactions made within the account.
- Account Limits: Allows users to set personal spending limits and track them in real-time.
- Profile Management: Enables players to modify name and contact information.
Moreover, Wheelz has implemented measures aimed at promoting responsible gaming. Users can:
- Self-Exclude: Temporarily or permanently suspend their own account from using the platform.
- Reality Checks: Set reminders to remind themselves of how long they have been playing within a single session.
Bonuses
Wheelz offers an enticing welcome package for new users, which includes multiple deposit bonuses and free spins. The offer spans three deposits:
- 100% match up to €50 + 100 Spins on the "Wolf Gold" slot with a minimum deposit of €10.
- 50% match up to €75 with a minimum deposit of €30.
- 25% match up to €150 with a minimum deposit of €60.
Additionally, Wheelz has ongoing promotions and tournaments for both new and returning players alike. These can range from cash giveaways to prize pools based on performance in specific slots or table games.
Payments and Withdrawals
Wheelz accepts various payment methods to cater to different user preferences:
- Debit/Credit Cards (Visa, Mastercard).
- E-wallets: Skrill, Neteller.
- Bank Transfers: iDEAL, Trustly.
- Prepaid cards like Paysafecard.
Withdrawal times may vary based on the chosen payment method and country of residence. Wheelz aims for immediate withdrawals via some providers but suggests processing times ranging from 24 to 72 hours in cases where further verification is required. The minimum withdrawal amount stands at €20, while a monthly net win limit can be set by users.
Game Categories
Wheelz features an impressive library of games covering various categories:
- Slots : Wheelz boasts over 3,000 slot machines from renowned software providers such as NetEnt, Microgaming, Play’n GO and Quickspin. This extensive collection includes popular titles like "Book of Dead," "Gonzo’s Quest" and "Starburst."
- Table Games : Players can enjoy a variety of table games including roulette (European and French), blackjack variants, baccarat, poker, as well as game shows.
- Live Casino : The live section offers several variations of roulette, blackjack and baccarat with human dealers in real-time.
Software Providers
Wheelz partners with top-tier gaming software developers to ensure a seamless player experience:
- NetEnt : Known for their wide variety of slot titles as well as table games.
- Microgaming : One of the pioneers in online casino software development, offering both slots and live dealer options.
- Play’n GO : Specializes in high-quality slot machines with engaging themes.
- Quickspin : Focuses on creating visually appealing and feature-rich video slots.
Mobile Version
Wheelz offers a fully mobile-optimized version for those who prefer gaming on their smartphones or tablets. The mobile app is easily accessible via any modern web browser, allowing players to access all the features available in the desktop version without needing an additional download.
The responsive design ensures seamless navigation across different screen sizes and devices. Wheelz also prioritizes game performance, providing a smooth experience when navigating between games on smaller screens.
Security and License
Wheelz Casino is licensed by Malta’s Gaming Authority (MGA) and adheres to responsible gaming practices as governed by the EU laws. This means it must maintain transparency regarding its operations, including handling of user data and payments, under strict regulatory oversight.
To protect player transactions, Wheelz uses industry-standard encryption protocols for secure communications between users’ browsers and their servers. It also emphasizes fair play, ensuring randomness in games through independent audits from third-party testing firms like eCOGRA.
Customer Support
Wheelz offers multilingual support available 24/7 via various communication channels:
- Email: Users can submit tickets with queries or complaints.
- Live Chat: Accessible within the platform and for mobile users.
- Phone numbers provided on their website cater to players from different regions.
- Self-service sections allow registered members to reset passwords, view transaction histories etc.
Customer support agents are trained to handle diverse topics related to gaming, including deposit/withdrawal queries, technical issues with gameplay or platform navigation and resolving general questions about terms of service.